Terms of Use

These Terms and Conditions describe the rules that govern your use of Cosmic Spins. They set out the relationship between us and our users, explain account responsibilities and eligibility, and describe how promotions, payments and disputes are handled. By using the site you agree to comply with these terms and any related policies we publish.

Account responsibilities

Account holders are responsible for keeping login details secure and for all activity originating from their account. You must provide accurate personal information when registering and keep it up to date. We may require identity and address verification before accepting deposits or processing withdrawals. If you suspect unauthorised access you must notify us immediately.

Verification and KYC

Verification may include requests for a photo ID, proof of address and proof of payment method ownership. Until verification is complete some account functions, including withdrawals, may be restricted. We reserve the right to refuse or suspend accounts where verification is incomplete or where documents appear falsified.

Account limits and closures

Players may set deposit, loss and session limits in their account area. We may also apply temporary or permanent limits for compliance, security or responsible gambling reasons. Multiple accounts are not permitted; we may close duplicate or fraudulent accounts and withhold bonuses or funds where terms are breached.

Eligibility requirements

Access to Cosmic Spins is limited to persons who meet our eligibility criteria. You must be of legal gambling age in your jurisdiction and located in a territory where registration is permitted. By registering you confirm you meet these requirements. Attempts to register from restricted locations may result in account suspension and returned funds subject to verification.

Acceptable platform use

Use of the site must be lawful and in line with these terms. You must not attempt to manipulate games, exploit technical issues, or use the service for money laundering. Any behaviour that constitutes fraud or breaches our rules may result in account restriction, cancellation of bets and confiscation of winnings.

General bonus and promotion rules

Promotions are subject to their own terms, which form part of these Conditions. Bonuses and free spins may carry wagering requirements, maximum bet limits while wagering and game contribution rules. We may withdraw or amend promotions where we reasonably suspect abuse or technical error. Where specific promotion terms conflict with these terms, the promotion terms will prevail for that offer.

Deposits and withdrawals

Payments must be made using methods offered in the cashier. We will process withdrawals after required checks and reserves the right to delay payments pending verification. Minimum and maximum transaction values may apply and may vary by payment method. Fees may be charged by third parties; any operator fees will be disclosed in the cashier or in separate policy documents.

Dispute resolution

If you have a complaint please contact support at [email protected]. We aim to resolve disputes promptly and will provide details of our internal complaints process on request. If a resolution cannot be reached you may be entitled to refer the matter to an independent dispute resolution service where applicable.

Updates to terms and conditions

We may amend these terms from time to time. Changes will be published on the site and, where appropriate, notified to registered users. Continued use of the service after publication of changes constitutes acceptance of the revised terms. For questions about these terms or your account, please contact us via the support channels on the site or by using [email protected].

Reference to CosmicSpins within this document denotes the same operator and service described above; all references should be read consistently throughout.