Get in Touch With Our Team
Need a hand? Our support team is here to help with questions, account-related issues, technical concerns and general feedback. Whether you need help with verification, checking a transaction or reporting a problem on mobile, you can contact the team through the convenient communication channels listed below. We aim to reply quickly and will escalate complex enquiries to the right department for a prompt resolution.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; live chat replies within minutes; email replies usually within a few hours) |
| General enquiries | [email protected] (account and billing queries; response within 24 hours) |
| Affiliate enquiries | [email protected] (partner and marketing enquiries; dedicated manager will reply during office hours) |
| Phone | +44 20 7946 0283 (UK line; available to discuss account and verification) |
| Working hours | Mon-Sun, 08:00-22:00 (extended support via chat and email) |
Email Support
Email is our preferred contact method for detailed requests, account issues or cases that need documents or further explanation. Please email [email protected] with a clear subject line and your full name plus the phone number on your account. Supplying up-to-date contact details and concise supporting information helps us process enquiries faster and avoids unnecessary delays.
Submit Your Inquiry
Contact Cosmic Spins support
Fill in the form and our team will get back to you about your account or a promotion.
For account verification queries please include your username. The CosmicSpins team aims to reply by email within 24 hours.
Response Time
Most enquiries are answered within one business day, and you’ll usually see a reply by the end of the next working day. More complex issues - for example verification checks, payment investigations or security reviews - may take longer depending on their nature. We’ll keep you informed of progress and aim to resolve cases as quickly as possible.
Feedback
We'd love to hear from you. If you have feedback, suggestions or ideas to improve Cosmic Spins, please share them with us. Every message is read and reviewed carefully by our team and helps shape site features, promotions and the overall user experience. Your input matters – thank you for helping us make the site clearer, fairer and more enjoyable for everyone.