Cosmic Spins Casino Privacy Policy

Welcome to the Privacy Policy for Cosmic Spins. This page explains how we collect, use and protect your personal information when you create an account, play games or use services on our site. We take your privacy seriously and set out below the types of data we gather, how it is used, who we may share it with and the choices available to you.

Types of data we collect

We collect information you give us directly, information collected automatically and transactional information related to your play and payments.

Personal data

This includes name, date of birth, address, email, telephone number, copies of identity documents for verification, and payment details you provide when depositing or withdrawing funds.

Technical data

We collect device and connection information such as IP address, browser type, operating system, device identifiers, and log data about how you use the site. Cookies and similar technologies help us provide a smoother experience and remember preferences.

Transactional data

We record account activity including deposits, withdrawals, bets, wins and losses, game history, and communication records with our support team. This data supports account management, security checks and regulatory requirements.

How we use your information

We use data to set up and manage your account, process payments, verify identity, prevent fraud and money laundering, monitor responsible gambling limits, provide customer support and improve our service. Transactional and behavioural data also help us detect suspicious activity and meet legal obligations.

Data protection practices

We protect your information using technical and organisational measures such as encryption in transit, secure access controls and regular security reviews. Access to personal data is limited to staff and third parties who need it to perform services. We retain data only for as long as necessary to fulfil the purposes above or to meet legal or regulatory requirements.

Cookies and tracking technologies

We use cookies and similar tools to remember your preferences, analyse site performance and deliver essential functionality. You can manage cookie settings via your browser or our cookie control panel. Disabling certain cookies may affect site features.

Information sharing and third parties

We may share personal data with service providers who support payments, identity verification, fraud prevention, IT hosting, analytics and regulatory compliance. We require third parties to protect data and to act only on our instructions. We will not sell your personal data to third parties.

User rights

You have rights to access the personal information we hold about you, request correction of inaccurate data, and request deletion where there is no legal reason for us to retain it. You may also object to certain processing or request restriction of processing in limited circumstances. To exercise your rights contact us using the details below.

Access, correction and deletion

To request access, correction or deletion of your data, please contact our privacy team at [email protected]. We will respond in line with applicable data protection law and may need to verify your identity before acting on a request.

Policy updates

We may update this policy from time to time. Where changes are material we will notify logged-in customers and post the revised policy on the site. For questions about this policy or our practices, contact [email protected].

CosmicSpins is committed to handling your information responsibly. If you have a complaint about the way we process your data you can raise it with our team and, where applicable, with the UK data protection authority.